“Don’t work too hard,” wrote a colleague in an e-mail today. Was she sincere or sarcastic? I think I know (sarcastic), but I’m probably wrong.
According to recent research published in the Journal of Personality and Social Psychology, I’ve only a 50-50 chance of ascertaining the tone of any e-mail message. The study also shows that people think they’ve correctly interpreted the tone of e-mails they receive 90 percent of the time.