Feedback is a gift; should you ask for it?

It’s rare to find someone who is insightful about you and your business … and rarer to find someone confident enough in their relationship with you to give you honest feedback.  I treasure these people, and have paid a coach to do this for me personally. When you’re meeting with your board, I strongly recommend...

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You are leaving money on the table: the secrets of pricing

Oscar Wilde said that a cynic is a “a man who knows the price of everything and the value of nothing.” A startup CEO should know both. One of the most powerful levers a CEO has to impact profitability is pricing. Typically, a 1% price increase has more than twice the impact on profit of...

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Why We Chose Salesforce CRM Over Zoho

I finally did it: I’ve moved my contact database over to the web.  After extensive research of different CRM solutions (thanks BestVendor), we’re working with Salesforce.com.  We also used Salesforce heavily at one of my prior companies, Circle of Experts. I’ve been a loyal Act user for my personal CRM system since 1996, and have...

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How to ask your board for introductions

Venture capitalists and your other board members want to help you, and in fact are paid to help you.  As T.A. McCann suggests, you want your VCs ideally to not just make an introduction, but as appropriate, help you close the deal.  However, without some guidance from you, your board/VCs cannot provide you with maximum...

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How Law Firms Can Increase Their Billings with Web 2.0 Technologies

I finally had a chance to upload slides prepared by my partner Scott Lichtman on how law firms can use Web 2.0 technologies to increase their billings. Download. Scott delivered this presentation as a talk some months ago....

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Update on Jigsaw, marketplace for business contact information

I enjoyed meeting with Jim Fowler yesterday, CEO of Jigsaw (our wiki profile). Jigsaw is a marketplace for business contact information. It’s very useful for salespeople, recruiters, researchers, jobseekers, and so on. Some noteable data points: + We know from our own experience that the problem with most traditional list services is that their data...

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