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Effective Emailer, by Guy Kawasaki

Guy Kawasaki devotes a lot more time than I seem to have handy to write thoughtful, well-organized pieces, like his list of tips for The Effective Emailer. [...continue reading]

E-Mail Is So Five Minutes Ago

One of the major themes of our book is that email is dead. It's good to see that BusinessWeek is now picking up on the same meme: E-Mail Is So Five Minutes Ago:e-mail has hit a wall, creating an impenetrable scale of conversations people don't need to be a part of and shipping around mounds of [...continue reading]

Find-A-Human: How to Circumvent Voice-Jail

The Find-a-Human database is a public collection of touch-tone recipes that get you through big companies' voice-jail systems and through to a live operator. Add your own!Find-A-Human -- IVR Cheat SheetVia BoingBoing [...continue reading]

360 Review process for CEOs

Matt Blumberg, CEO of Return Path (which just launched a new blog) wrote a useful summary of the 360-degrees executive review process he uses for himself. [...continue reading]

Writing sensible email messages

The reliably worth-reading Merlin Mann crafts some more useful tips on Writing sensible email messages. His points also apply well to blog posts. EOM ("End of Message"). [...continue reading]

How to Email SMS to a Cellphone

From Katrina Resources - a Very Unofficial List, via BoingBoing: "Don't have an SMS-ready cellphone yourself? You can e-mail from a computer to an SMS-capable phone. Here's E-mail to SMS addressing for major carriers:"  # Cingular  # [...continue reading]

How to Write Like Dave Barry

I admit it, Dave Barry is one of the funniest writers I've ever read. For a great summary of some of the tricks of his trade, see How to Write Like Dave Barry. [...continue reading]

Tricks of the Trade–for Email Communications

From Target Marketing Magazine (7/1/05): "Tricks of the Trade", By Regina BradyAre your e-mail recipients only seeing half of your subject line? Is your e-newsletter being flagged as spam? Here's a handy guide to some of my favorite online sites and utilities that should help you in your e-mail [...continue reading]

Meet-O-Matic: Super-simple meeting scheduler

You might like Meet-O-Matic,. a very simple, easy-to-use, no log-in required, automated meeting scheduler. It's an excellent example of how a single-use device (e.g., a digital camera) can trump a multi-use device with lots of bells and whistles (e.g., a cameraphone). [...continue reading]

High-volume email management

Venture capitalist Christian Mayaud, like me a follower of the Getting Things Done philosophy, posts his dream system for high-volume email management, , using technologies available today. [...continue reading]

Five Rules for Balancing Business and Friendship

From RLI Corp. Vice President, Executive Products Group, A. Q. "Skip" Orza: 1. Never renege on your handshake. Multimillion-dollar, complex deals are sealed by handshakes or verbal agreements on the phone, and you live by them. If you don't honor them on paper afterward, you'll lose longstanding [...continue reading]

How celebrities and business leaders tame their e-mail

Via Jack Vinson, USA Today writes on how celebrities and business leaders tame their e-mail. [...continue reading]

Managing Too Many Connections

Christopher Allen has a great blog post on Dunbar Triage: How to Handle Too Many Connections. For my own thoughts on this, see my column: The Great Debate: Quality or Quantity?. [...continue reading]

The Keys to Building Trust

The Keys to Building TrustTrust can be hard to gain and easy to lose. In all matters of trust, actions always speak louder than words, says Stever Robbins. [...continue reading]